I want to thank all of you for your patience, good humor and understanding. We’ve had several bumps in the road as we’ve launched our own carrier delivery service for the Daily Union this week.
I’ve heard from dozens of you, and we’ve taken hundreds of phone calls, texts and e-mails. We’ve had dozens of people come by the office.
Many of you missed a paper. Many others got a paper later than you anticipated.
I can really only say one thing: We’re going to do better. We’re not going to be perfect, but we’re going to try pretty hard to get close. What happened, in brief, is that one delivery person quit on us, and we ended up scrambling to cover that gap. We’re working to close that gap and to get some backup, just in case.
It’s frustrating, to say the least, to have all our people work very hard to produce a good newspaper, and then to have the delivery get fouled up. It’s also frustrating for those of us engaged in the delivery system to have to play catch-up.
I answered a bunch of calls, e-mails, and texts, and I can say that I share your frustration. I do know that we’ll work hard to get better.
I will also say that it was oddly heartening. If you ever hear people say: “Oh, nobody reads the newspaper anymore,” you just tell them to come down to our office and answer the phone on a night when the delivery is messed up. Lots and lots and lots of people read the paper, and they pay us for it, and they really, really want it.
We’re going to make this newspaper better. The carrier delivery system is intended to allow us to bring you news that’s fresher, with more of it. We also intend to bring you a good Sunday newspaper. That’s the reason we made the change.
That’s going to pay off for you. Thanks for bearing with us.